General terms & conditions
Terms and conditions Quick summary
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Useful Links / contact information / General use of service pages
1. Agreement - At the final stage of the checkout process
2. Eligibility - You must be over 18 yrs of age
3. Use of our site - General use of our site and links to our site and away from it.
4. Disclaimer of Liability -
5. Intellectual Property Rights
6. Customer Protection / Privacy Policy
7. Cancellation / Returns Policy and procedure
8. Received Products / Artwork
Useful Links / contact information
IMPORTANT NOTE
We have made links and email addresses on this page clickable for your convenience!
My WSG Account | FAQ | Shipping & Returns | Customer Service | To request a RMA
Please also contact us on our messenger link HERE
Terms and conditions
Agreement
Before purchasing items please read our Terms and Conditions.
Click BOX to acknowledge and accept our conditions of sale and agree to be bound by terms whether as an individual buyer or representative (business).
Eligibility
Must be 18 years or over
Use of our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
While we make every effort to have accurate information on our web site, we do not guarantee that our site, or any content on it, will be free from errors or omissions.
You may link to any page of our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You may give us information about you by filling in forms on our site www.waterstreetgallery.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
The images of the Artwork on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Artwork. Your Artwork may vary slightly from those images.
Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance
Visitors may post or submit reviews, comments, suggestions, communications and other information via our website, by email or through one of our website operation partners.
You agree that Water Street gallery may use this information on our web site or related media.
You agree not to submit, transmit, or otherwise make available in any manner any content (i) that is unlawful, harmful, obscene, hateful, threatening, abusive, defamatory, harassing, libellous, invasive of another's privacy, or is otherwise objectionable, (ii) that infringes the intellectual property rights of any party or (iii) which contains a chain letter or constitutes any form of commercial solicitation, political campaign, mass mailing, "spam" or software virus. You may not use a false e-mail address or otherwise provide information that would be misleading as to the origin of such content. Although we do not regularly review content you submit to the website, we reserve the right to edit or remove any content that violates our Content Policy or that we find objectionable for any reason. You represent and warrant that you possess all necessary rights to use the content that you submit to the website and that use of such content does not violate our Content Policy. We take no responsibility and assume no liability for any content posted by visitors to our website.
Disclaimer of Liability
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Viruses
While we have in place up to date anti-virus software, we do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Intellectual Property Rights
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Water Street Gallery or its content suppliers and protected by U.K. and international copyright laws. The content on this site may be used for personal information and shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site without prior permission of Water Street Gallery is strictly prohibited.
Use of Web site - Reviews and other Comments on our Blog (coming soon)
Customer Protection / Privacy Policy
We are committed to protecting your privacy. Cards are encrypted and no employee has access. No information - email, address, and other information is shared by a third party without your consent. Information will be shared by our delivery service only. All information you provide to us is stored on our secure servers. Any card payment transactions will be encrypted with AES-256. Decryption keys are stored on separate machines and processed by Stripe. PayPal payments are protected by but not limited to TLS Connections, Key Pinning and also PCI-DSS following industry standards and guidelines: American Institute of Certified Public Accountants SSAE16 SOC1, AT101 SOC2, Sarbanes-Oxley.
With regard to each of your visits to our site we may automatically collect the following information: including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Our site may soon contain links to and from the websites of our affiliates gallery artists. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Cancellation / Returns Policy and procedure
To cancel an order that has not yet shipped, have your order number available and contact us on
[email protected] . We are unable to process cancellations for items that have already shipped.
To add additional items to existing orders or substitute individual components please contact us at [email protected] . Please also include article codes in your email available on the product pages of our website. This will delay your order and any difference will be reconciled before despatch. Under certain circumstances and for international orders we may ask you to complete a new order.
As a consumer should you wish to cancel an order before you have received a Dispatch
Confirmation then you should let us know as soon as possible and we will refund any payments you have made in full. Your deadline for cancelling the Contract then depends on what you have ordered.
If your items arrived in good condition but you have changed your mind, no problem! You can return your product / Artwork within 30 days of receipt and receive a refund for the price of the product.
If you notify us of your intent to return your item within 14 days of receiving it, you may also be entitled to a refund of the cost of delivery. Cost of delivery is the amount paid by you for shipment of the goods to your designated shipping address (with the exception of the supplementary costs resulting from your choice of a non-standard delivery method). International orders are excluded from a refund of shipping charges and may incur additional charges or expenses.
Refunds will be issued by the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such refund you the price you paid for the product / Artwork. However, please note we are permitted by law to reduce your refund to reflect any damage caused by you to the product / Artwork.
Refunds 14 days after the day on which we receive the Artwork back from you or, if earlier, the day on which you provide us with evidence that you have sent the Artwork back to us. For information about how to return Artwork to us you will be responsible for the cost of returning the Artwork to us.
To initiate a return, you must request a RMA. (Return Merchandise Authorisation) To do this please log in to you account on our website and complete a ticket from My Account. In the subject area of the new ticket please include RMA - Followed by your order number and in the message section include the reason for the return and suitable contact details. Any returned orders that have not been confirmed with a RMA may be required to pay for the return costs.
If you checked out as a guest and did not register for an account we can send you a RMA request to be completed by you. Once we have received this you will be issued with a shipping label.
Alternatively you may find the Return Instructions form on the back of the packing ship included with your order.
Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.
Returns Address
Returns
Water Street Gallery
25 Water Street
Todmorden
West Yorkshire
OL14 5AB
United Kingdom
We will typically issue your refund within 48-72 hours of receiving the package.
Received Products / Artwork
Because you are a consumer, we are under a legal duty to supply products and Artwork that is in conformity with this Contract. As a consumer, you have legal rights in relation to these products and Artwork that are damaged or not as described.
Delivery Terms
We will contact you with an estimated delivery date, but it is just an estimate and time is not of the essence in the delivery of the products / Artwork. Occasionally our delivery to you may be affected by an Event Outside Our Control.
Delivery of an Order shall be completed when we deliver the products / Artwork to the address you gave us and the Artwork will be your responsibility from that time.
Delivery Times
International Deliveries
We can deliver to the countries outside the UK/EU.Some
If you order Artwork from our site for delivery to an International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
Packaging
Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.
Items are professionally packed with great care and leave us in perfect condition. In the event that your package is lost or damaged on arrival please contact us immediately on: 01706 839714
with a photo of the damage,
Tracking your order
You can quickly check the status of a current order via royal mail or UPS
How to Buy
Place the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Checkout" from within your cart and follow the instructions.
How to Pay
We accept all major cards, including Visa / Visa Electron, Mastercard / JCB / Diners and Discover and American Express. We also accept PayPal.
Warranty
We warrant that any Artwork, Craft and Gifts we sell are genuinely by the artist shown on the website and where appropriate Artwork will come signed or with a certificate of authenticity from the artist/maker.
Comments / FAQ
Please note that these Terms are governed by English law